Safety and security
Your safety
CountryLink aims to provide you with a safe travelling experience. You can play an important role in ensuring your own safety. Please don't enter or leave your train or coach or place any part of your body outside a window or door while your service is in motion. Be careful on platforms and stairs and make sure you stay behind the yellow platform line until it's time to board.
Please contact a transit officer or CountryLink passenger attendant any time you are concerned about your safety.
Smoking
CountryLink provides a smoke free environment for both passengers and staff. The smoking of any substance is not allowed on trains or platforms or in booking offices and other enclosed areas. Please don't leave the train for a cigarette break when it stops during your journey as it may have departed by the time you return.
Alcohol consumption
You can purchase a selection of wine and beer on CountryLink services if you are aged 18 or over. Under the Liquor Licencing Act you are not permitted to consume alcohol purchased elsewhere while on a CountryLink service. We reserve the right to refuse to serve alcohol to passengers and can remove intoxicated passengers from services and deny them entry to CountryLink trains and stations. Please consume your drinks in your own seat, not standing in the aisle or vestibule.
Your responsibilities
By purchasing a ticket, you agree to CountryLink's terms and conditions of travel. Some of the penalties imposed for breaches of these conditions and railway regulations are listed below.
RailCorp transit officers patrol trains and stations regularly and are authorised to issue on-the-spot fines. More information about transit officers and fare evasion.
