News
Pensioner Travel Voucher booking fee ends 1 July
10 June 2009
Good news for holders of Pensioner Travel Vouchers - from 1 July 2009, you'll no longer pay a booking fee for economy class travel when using your vouchers.
That means it's even easier to visit friends and family and attend appointments using CountryLink.
Customers wishing to use a Pensioner Travel Voucher for first-class travel within NSW will still need to pay a surcharge of $10 or 15% of the peak season adult fare (whichever is higher) as these are premium services.
If you have already paid the fee for travel on or after 1 July, you'll be able to get a refund by calling CountryLink on 132 232.
Kids can go a long way for a dollar - all year round
10 June 2009
From 1 July 2009, we're making the popular kids' $1 fare offer available all year round. The change makes family holidays with CountryLink even more affordable, whenever you choose to travel.
Up to four children from the same family can travel anywhere on the CountryLink network for just $1 each, one way, when accompanied by one full fare paying adult.
Other terms and conditions of the offer remain the same.
For more information and to book, visit your nearest CountryLink Travel Centre or call CountryLink on 132 232.
CountryLink Call Centre voted best in New South Wales
6 August 2008
CountryLink's Call Centre has received top honours from the industry's peak body the ATA (Australian Teleservices Association).
"Being named 'Call Centre of the Year' is a magnificent achievement in a fantastic year for the CountryLink Call Centre," said General Manager for CountryLink, Greg McLeod.
"Winning the award is the culmination of a three-and-a-half year journey for the Newcastle team. It was back in 2005 that we set an objective to achieve customer service levels at Australia's best.
"Throughout this period, we developed a team-focused coaching culture. In this environment the team were well aware of our strategic direction and long term goals from day one.
"The whole team is to be congratulated in contributing to this achievement."
The ATA announced that this year's awards received a record number of nominations with an unprecedented seven finalists.
Nominations came from a wide selection of company call centres across NSW including banks, insurance companies, superannuation funds, electricity utilities and retail companies.
The judging criteria focused on the physical environment, cultural feel, and suitability of the complaints process, staff participation and KPI performance of each organisation.
The ATA Awards are recognised within the call centre industry as the pre-eminent awards program.
The Newcastle centre is now one of five finalists in the National Call Centre of the year awards to be held at the Gold Coast on 19 September 2008.
$25 between Albury and Melbourne
5 March 2008
Now you can travel between Albury and Melbourne with CountryLink for just $25 one way (or $50 return). Two services operate daily.
| Albury |
4.12am
|
3.14pm
|
| Melbourne |
7.35am
|
7.05pm
|
| Melbourne |
8.30am
|
7.55pm
|
| Albury |
11.41am
|
11.15pm
|
Conditions:
- Valid for economy class travel between Albury and Melbourne one way.
- You must travel within 7 days of booking.
- Any return travel must be within 48 hours of departure from Albury/Melbourne.
- The fare is refundable but subject to CountryLink’s refund conditions.
To book, phone (02) 6024 8034; visit the CountryLink Travel Centre, Railway Parade, Albury or the Great Southern Railways Office at Southern Cross Station, Spencer Street Melbourne. Bookings are not available through the CountryLink website.
Student fares
5 March 2008
Students holding approved NSW or International student identity cards are entitled to 50% off the full peak season adult fare.
And now CountryLink is also offering a 15% discount off the adult seasonal fare for all other full time students attending recognised tertiary institutions not entitled to the 50% discount student fare. Visit the Concessions page for more details.
The service just comes naturally
13 August 2007
In June 2007, CountryLink launched a campaign in regional NSW to highlight the friendly and professional service of our staff.
Whether they’re travel consultants, call centre officers, station managers, or on-board service officers, one thing all CountryLink staff have in common is a passion for service.
The people featured volunteered to take part and illustrate how the way we behave at home carries across into our work.
