Frequently asked questions
There are many things you need to consider before you embark on your journey with CountryLink. Clicking on the questions below will take you to information about a wide range of topics.
Before your trip
- How do I book a seat?
- What is the difference between first and economy class?
- Are sleeping berths available?
- When will I receive my ticket?
- Do I need to confirm my booking?
- Can I change my booking?
- Will I receive a refund if I cancel my booking?
- Can you replace a lost or damaged ticket?
- How far ahead of departure time should I arrive at the station?
- How can I find out about trackwork or other service disruptions?
- How much luggage can I take?
- Do you offer discount fares?
- Is there a special rate for families?
- Is there a discount for groups travelling together?
- Which concession cards does CountryLink accept?
- Can I combine a concession with a promotional offer?
- How to I travel between Sydney's Central station and the airport?
- Where can I find information about services to Canberra Airport, Berridale, East Jindabyne, Jindabyne, Bullocks Flat or Thredbo?
- Can I pay for travel with CityRail before and after a journey with CountryLink?
- Can I send an unaccompanied luggage on a service?
- Can I take a bicycle on the train?
- Can I take my car on a CountryLink service?
- Are dogs and other animals allowed on trains and stations?
On board
- Does CountryLink cater for passengers with disabilities?
- Can I purchase meals on board?
- Can I take food and drink on board?
- Can I smoke on a CountryLink service?
- What are the penalties for breaching CountryLink's terms and conditions of travel?
- Can I use electrical appliances, e.g. laptop computers, on the train?
After your trip
Rail Corporation New South Wales. PO Box K349 Haymarket NSW 1238
+61 (02) 8202 2000 (Switchboard). ABN: 59 325 778 353