CountryLinkUp

Invitation to comment

At CountryLink we value your opinion and want to find out how we can work towards improving our services and your customer experience. Each question below is optional.

1. What region do you live in?
2. Where do you normally travel from?
3. Where do you normally travel to?
4. On average, how often do you use CountryLink services?
5. What is the main purpose of your trips?
6. Under which fare do you normally travel?
7. How do you purchase your ticket?
8. Train and coach timetables 1 = Not satisfied 5 = Very satisfied	1 2 3 4 5
Comments? (Optional)
9. Service frequency 1 = Not satisfied 5 = Very satisfied	1 2 3 4 5
Comments? (Optional)
10. Connections 1 = Not satisfied 5 = Very satisfied	1 2 3 4 5
Comments? (Optional)
11. Purchasing tickets 1 = Not satisfied 5 = Very satisfied	1 2 3 4 5
Comments? (Optional)
12. Ticket management during the journey 1 = Not satisfied 5 = Very satisfied	1 2 3 4 5
Comments? (Optional)
13. Onboard facilities 1 = Not satisfied 5 = Very satisfied	1 2 3 4 5
Comments? (Optional)
14. What is the one thing that you would suggest to improve CountryLink services?
15. Do you have any additional comments?
16. Are you a member of a community group? If so, please specify.
17. Gender	Female Male
18. Age