Contact us

CountryLink

Timetables and reservations
Telephone: 13 22 32
All states other than Queensland: Open between 6.30am and 10.00pm (Eastern Standard Time), seven days a week.
Queensland: Open between 7.00am and 7.00pm (Eastern Standard Time), seven days a week.

CountryLink holidays
Ph: 13 28 29
Open between 8.00am and 8.00pm Monday to Saturday, 10.00am to 6.00pm Sunday.

Group bookings
Telephone: 13 28 29
Open between 8.00am and 8.00pm Monday to Saturday, 10.00am to 6.00pm Sunday.
E-mail for group bookings

Teletypewriter service
Telephone: 1800 637 500
For hearing and speech impaired customers.

Lost property
Telephone: (02) 9379 3341 Fax: (02) 9379 3901
Located at Central Station; open between 8.30am to 4.20pm from Monday to Friday.
You can also use our lost property form to submit an enquiry.

Unclaimed luggage
Telephone: 13 22 32
Located at Central Station.

Travelling from overseas?
Looking for help with fares, timetables and bookings? E-mail for overseas travel advice Telephone 61 2 4907 7501.

You can also use our website feedback form to send us suggestions, compliments or complaints regarding a range of issues.

CityRail

For timetables and service information call the Transport Infoline on 131 500, 24 hours a day. This information is also available on the CityRail website and Transport Info website.

Rail Corporation New South Wales

For correspondence:
Customer Relations Unit
RailCorp
PO Box K349
Haymarket NSW 1238

Telephone (02) 8202 2000 (Switchboard)
Fax: (02) 8202 2111
Website: www.railcorp.info

Environmental complaints
Rail Greenline 24 hour hotline - environmental complaints: 1300 656 999

Employment opportunities

As career opportunities with CountryLink arise they are advertised via RailCorp website.